ANBI Group – ANBI General Trading (L.L.C.) / ANBI Air Condition Trading (L.L.C.)
(Hereinafter “Seller”)


Placing an Order
Placing an order can be done from the site should you place the order from the site, you have to be sure that personal data is correct and updated. We suggest Customers to proof-read the order form several times before validating the order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.

Order Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. We do not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Delivery of Orders
ANBI Group prides itself to have tied up with Suppliers/Vendors who maintain stock of their products. The Typical dispatch time is maximum of 7 to 10 Working days within U.A.E. A Delivery charge, if applicable, will be presented to you on the checkout page or on your email. If we find the delivery time will take more than 7 working days, we will contact you with a new dispatch time. At that point, if the new delivery time is acceptable to you, we will process the order or you can choose to cancel the order and get your money refunded in the mode of payment it was received by us within 15 days from your request. We are constantly working to reduce the delivery time with our vendors and will update this page as and when this happens. We will also update this on our social networking profiles so do subscribe to our channels.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We serve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, to supply less than the quantity you ordered of any item without prior notice to you. We may require additional verification’s or information before accepting any order.

Order Acknowledgement
We will keep you informed of your order status via e-mail. All tracking information will be emailed to your registered email-ID once your order has processed or changed its status. You may also acquire your order status and other live updates by logging in to your Account on our Site.

Cancellation & Returns
For the benefit of our buyers, we aim to provide all relevant details on our website for each item along with their images. This takes a whole lot of effort to compile. Please make sure to select the right product as per your requirement as unfortunately, we do not accept returns. In the event of any manufacturing defect brought to our notice within 3 days of delivery, we will provide a replacement product at the earliest. We will need you to send back the product in its Original Packing with all accessories, instruction booklets, etc. that came with the pack (if any). Timelines of which will be informed to you at the time of generating a Return Request. A return request will be given to you at the time of return. Although we take necessary steps to assure the correct product is delivered to you, in the event that a wrong product is delivered to you, please mark the same at the time of receiving the goods and well arrange to replace it with the correct product.

Warranty Issues
All warranty periods indicated are from, unless otherwise noted, and are limited by the manufacturer’s warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by Please refer to the manufacturer’s website or product manuals/packaging for more information.

Generally, the manufacturer’s limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc. Or you can send us an email at with images and description of the problem and one our team will assist you with repairs or replacement. Please note that the prerogative to repair or replace is ours. We are always available to assist our valued clients.

In no way does warrant any product for fitness of use or for representations made by the manufacturer.


Product Images
All product images are for illustrative purposes only and may differ from the actual product due to product enhancement. Due to differences in monitors, colours of products may also appear different to those shown on the site.

Product Details

Some products may have an associated image or photo. These are for reference only and should be considered illustrative.


We currently offer the following payment methods:
Online Payment: Pay by Card (Online) [Recommended]: You can make the payment online using Master or Visa Card.
1. Visa or Master Card debit and credit cards in AED will be accepted for payment’’
2. We will not trade with or provide any services to OFAC and sanctioned countries’’.
3. Customers using the website who are Minor /under the age of 18 shall not register as a user of the website and shall not transact on or use the website’’.
4. Card holder must retain a copy of transaction records and Merchant policies and rules’’
5. User is responsible for maintaining the confidentiality of his account’’
6. Payment at the time of delivery (For UAE Only):
8. Pay by Card (on Delivery): You can use your any Master or Visa card at the time of delivery to make the payment.”

9. Cash on Delivery (COD): You can pay cash to our representative delivering your product.”

Refunds will be done in the same mode of payment as was used during your purchase. So if you used your credit card, we will credit the amount to your account. Any extra charges levied by the bank is the discretion of your bank and we do not have control over this. Do bear in mind that this is a longer process and would take maximum of five working days.

In order to protect the Site visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user of the computer is/was infected with a virus or malicious software. or its associated partners and employees cannot be held responsible in such a scenario or circumstance.

We reserve the right to refuse a delivery or honour an order from a customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. We also reserve the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.


The order form filled out online by the customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the customer receives an invoice inside his/her parcel when it is delivered. A digital copy of each invoice is registered in our secure and encrypted database.


We will take all reasonable precautions to ensure the security of any payment details included in your order, nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security, please contact


If any dispute, claim, controversy or difference (including in relation to any tortuous or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this user agreement, including (without limitation)any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this user agreement or this clause, or any question regarding the legal relationships established by this user agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the dispute.

In the event that a dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the dispute shall be referred to and finally resolved by binding arbitration asset out below, under the arbitration rules of the Dubai International Financial Centre or London Court of International Arbitration (“LCIA”), which rules (“Rules”) are deemed to be in corporate by reference into this clause.

The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE.

The arbitration proceedings shall be conducted in Arabic or English language and the award shall be in Arabic or English. The foregoing provisions of this clause are without prejudice to the right of ANBI Group ( to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitral or has been appointed) and shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.

Customer Service

Should you have any questions, comments or concerns regarding the Site and/or Services customer service may be contacted at any time via or through our chat service. We strive to return all customer service inquires within forty-eight (48) business hours.